Loop Returns experienced a major incident on July 9, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Returns PortalAdmin Portal3rd Party Integrations (Loop)
Update timeline
- investigating Jul 09, 2026, 03:37 PM UTC
We are currently investigating an outage in the Admin and returns portal
- investigating Jul 09, 2026, 03:45 PM UTC
We are still investigating but seeing some self healing on latency, downgrading to degraded performance rather than total service disruption as we continue to investigate
- monitoring Jul 09, 2026, 03:51 PM UTC
We've identified the issue as latency occurring when pulling product metafield information from Shopify, we are stable but continuing to monitor