Loop Returns incident

SEKO is experiencing a widespread issue with Australia Post

Loop Returns experienced a minor incident on July 8, 2026 affecting 3rd Party Integrations and 3rd Party Integrations (Loop), lasting 13h 27m. The incident has been resolved; the full update timeline is below.

Started: Jul 08, 2026, 11:25 PM UTC
Resolved: Jul 09, 2026, 12:53 PM UTC
Duration: 13h 27m
Detected by Pingoru: Jul 08, 2026, 11:25 PM UTC

Affected components

3rd Party Integrations3rd Party Integrations (Loop)

Update timeline

identified Jul 08, 2026, 11:25 PM UTC

SEKO is currently experiencing a widespread issue with Australia Post where customers are being turned away because their label is returning an error (article not found). We are reaching out to their support team for additional details.
identified Jul 09, 2026, 02:02 AM UTC

We have no new details to report. Because this issue is entirely isolated within Seko's system, we cannot track its progress internally. We have an open support ticket with their team and are awaiting a response. Our next update on this page will be posted when Seko support updates our ticket with actionable information, or we receive confirmation that service has been restored.