Loop Returns experienced a major incident on May 19, 2026 affecting Returns Portal and Admin Portal and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Returns PortalAdmin PortalReturns APILoop POSOrder TrackingOffsetShop Now: On Store3rd Party Integrations3rd Party Integrations (Loop)
Update timeline
- identified May 19, 2026, 09:33 PM UTC
We have investigated & identified an issue related to API access from Loop's Customer Portal. We are beginning remediation - updates to come shortly.
- monitoring May 19, 2026, 09:40 PM UTC
We have resolved this issue and are monitoring to ensure all services are operational.