Atlassian Loom experienced a minor incident on April 29, 2026 affecting Recording and Viewing and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
RecordingViewingAuthenticationLoom AI
Update timeline
- investigating Apr 29, 2026, 07:00 AM UTC
We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms. We will provide more details within the next hour.
- resolved Apr 29, 2026, 07:50 AM UTC
The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.