Resolved after 50 minutes, affecting Recording and Viewing and 1 more, on April 29, 2026.
The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.
Affected components
Update timeline
- investigating Apr 29, 2026, 07:00 AM UTC
We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms. We will provide more details within the next hour.
- resolved Apr 29, 2026, 07:50 AM UTC
The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.
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