Resolved after 1 hour 30 minutes, affecting Recording, on September 12, 2025.
From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
Affected components
Update timeline
- monitoring Sep 12, 2025, 08:43 PM UTC
From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
- resolved Sep 12, 2025, 10:14 PM UTC
The issue has been resolved and the service is operating normally.
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