GoToMyPC incident
Central and Pro -Trial and Purchase Services Currently Unavailable
GoToMyPC experienced a major incident on January 28, 2025 affecting Pro/Central and GoToMyPC, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2025, 10:47 AM UTC
We are actively investigating reports that some Central and Pro customers attempting to purchase and start a trial within the product may be experiencing issues. Please note customers can still proceed with purchases or trials through logmein.com. Our engineers are working to identify the issue and will provide another update shortly.
- identified Jan 28, 2025, 10:55 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Jan 28, 2025, 11:32 AM UTC
Our engineers continue to work towards resolution. We will provide another update shortly. Thank you for your continued patience
- monitoring Jan 28, 2025, 12:50 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Jan 28, 2025, 12:59 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.