Login.gov experienced a major incident on March 21, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 6h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign-On & Identity Proofing (secure.login.gov)
Update timeline
- investigating Mar 21, 2024, 02:43 PM UTC
Users may be unable to proof identity at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- identified Mar 21, 2024, 05:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 21, 2024, 05:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 21, 2024, 09:05 PM UTC
This incident has been resolved.