Login.gov incident

Login.gov Contact Center phone line is experiencing issues

Minor Resolved View vendor source →

Login.gov experienced a minor incident on April 4, 2024 affecting Customer Support Phone Line, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 02:15 PM UTC
Resolved
Apr 04, 2024, 08:11 PM UTC
Duration
5h 55m
Detected by Pingoru
Apr 04, 2024, 02:15 PM UTC

Affected components

Customer Support Phone Line

Update timeline

  1. investigating Apr 04, 2024, 02:15 PM UTC

    The Login.gov Contact Center phone line is experiencing issues and we are currently investigating. Users may experience longer than usual wait times while the issue is being worked on. Login.gov users are also able to submit help desk tickets using the online form at https://login.gov/contact Login.gov will continue to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

  2. monitoring Apr 04, 2024, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 04, 2024, 08:11 PM UTC

    This incident has been resolved.