Partial SMS delivery failures for multiple wireless providers

Login.gov experienced a notice incident on April 5, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 31m. The incident has been resolved; the full update timeline is below.

Started: Apr 05, 2024, 05:05 PM UTC
Resolved: Apr 05, 2024, 05:36 PM UTC
Duration: 31m
Detected by Pingoru: Apr 05, 2024, 05:05 PM UTC

Affected components

Single Sign-On & Identity Proofing (secure.login.gov)

Update timeline

monitoring Apr 05, 2024, 05:05 PM UTC

We are currently monitoring an incident of elevated error rates for text messages to multiple wireless providers. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as Authenticator App (TOTP) or backup codes, should be unaffected. The team is monitoring the issue to confirm it's resolved. We appreciate your patience in the meantime.
resolved Apr 05, 2024, 05:36 PM UTC

This incident has been resolved.