Login.gov incident

Login.gov Customer Support Phone Line Unavailable

Major Resolved View vendor source →

Login.gov experienced a major incident on April 7, 2024 affecting Customer Support Phone Line, lasting 5h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2024, 08:45 PM UTC
Resolved
Apr 08, 2024, 02:35 AM UTC
Duration
5h 49m
Detected by Pingoru
Apr 07, 2024, 08:45 PM UTC

Affected components

Customer Support Phone Line

Update timeline

  1. investigating Apr 07, 2024, 08:45 PM UTC

    Impact: Moderate - Customer support functionality is unavailable via phone line The Login.gov Contact Center phone line is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form at https://login.gov/contact Login.gov will continue to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

  2. identified Apr 07, 2024, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 08, 2024, 02:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 08, 2024, 02:35 AM UTC

    This incident has been resolved.