Login.gov incident

Login.gov identity verification services unavailable for residents of West Virginia

Notice Resolved View vendor source →

Login.gov experienced a notice incident on May 3, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 12:48 PM UTC
Resolved
May 03, 2024, 03:53 PM UTC
Duration
3h 5m
Detected by Pingoru
May 03, 2024, 12:48 PM UTC

Affected components

Single Sign-On & Identity Proofing (secure.login.gov)

Update timeline

  1. monitoring May 03, 2024, 12:48 PM UTC

    Identity verification services are currently unavailable for residents of West Virginia due to issues in a downstream service provider. We are monitoring and will provide an update when the situation is resolved.

  2. resolved May 03, 2024, 03:53 PM UTC

    This incident has been resolved.