Login.gov experienced a minor incident on June 5, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign-On & Identity Proofing (secure.login.gov)
Update timeline
- identified Jun 05, 2024, 04:45 PM UTC
The vendor Login.gov uses for SMS is currently having issues delivering SMS to T-Mobile numbers. The vendor is actively investigating. Non-SMS authentication methods (like auth app codes, passkeys, PIV/CAC) are operating normally
- monitoring Jun 05, 2024, 05:06 PM UTC
We are seeing improved SMS delivery rates for our customers, and are continuing to monitor.
- resolved Jun 05, 2024, 07:00 PM UTC
This incident has been resolved.