Login.gov experienced a major incident on June 27, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign-On & Identity Proofing (secure.login.gov)
Update timeline
- investigating Jun 27, 2024, 05:09 PM UTC
Users may be unable to enroll in in-person identity proofing at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- monitoring Jun 27, 2024, 05:55 PM UTC
We are seeing some recovery for in-person identity verification services and will continue monitoring until we have confirmed full recovery.
- resolved Jun 27, 2024, 08:46 PM UTC
This incident has been resolved.