Login.gov incident
Login.gov identity verification services unavailable for some users
Login.gov experienced a major incident on July 19, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 14h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 02:19 PM UTC
Identity verification services are currently unavailable for residents of several states due to issues in a downstream service provider. We are monitoring and will provide an update when the situation is resolved.
- investigating Jul 19, 2024, 02:39 PM UTC
We have observed issues with identity verification for users from the following states: Indiana, Virginia, Texas, Georgia, Tennessee, Kansas, Pennsylvania, Iowa, Montana, Ohio, and Connecticut
- investigating Jul 19, 2024, 05:38 PM UTC
We have seen errors subside for some states. At this time we are still seeing issues with identity verification for users in the following states: Indiana, Virginia, Texas, Georgia, Tennessee, and Kansas
- investigating Jul 19, 2024, 09:56 PM UTC
At this point we are only observing issues with the state of Georgia.
- resolved Jul 20, 2024, 04:34 AM UTC
The issues with Georgia have been resolved.