Login.gov experienced a minor incident on July 30, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign-On & Identity Proofing (secure.login.gov)
Update timeline
- investigating Jul 30, 2024, 06:58 PM UTC
We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
- monitoring Jul 30, 2024, 09:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2024, 09:43 PM UTC
This incident has been resolved.