Login.gov experienced a minor incident on August 22, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2024, 03:07 PM UTC
We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
- identified Aug 22, 2024, 03:40 PM UTC
The issue has been identified and we are continuing to work on a fix to this issue.
- monitoring Aug 22, 2024, 03:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2024, 04:34 PM UTC
This incident has been resolved.