Login.gov experienced a notice incident on October 8, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Single Sign-On & Identity Proofing (secure.login.gov)
Update timeline
- investigating Oct 08, 2024, 07:12 PM UTC
Users may be unable to proof identity at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services are functioning normally at this time. We will provide an update as soon as more information is available.
- monitoring Oct 08, 2024, 07:20 PM UTC
We are seeing things stabilizing with the proofing vendor. We will continue monitoring and resolve this incident if things remain stable.
- resolved Oct 08, 2024, 08:22 PM UTC
This incident has been resolved.