Login.gov experienced a notice incident on November 20, 2024 affecting Single Sign-On & Identity Proofing (secure.login.gov), lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2024, 07:16 PM UTC
We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
- monitoring Nov 20, 2024, 07:59 PM UTC
We are seeing issues with SMS delivery resolving. We will continue to monitor and keep this incident updated.
- resolved Nov 20, 2024, 09:40 PM UTC
SMS delivery issues have normalized and this incident has been resolved.