Locally Outage History

Locally is up right now

Locally had 14 outages in the last 2 years totaling 53h 28m of downtime — averaging 0.6 incidents per month.

There were 14 Locally outages since October 6, 2025 totaling 53h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.lcly.co

Minor August 31, 2026

Increased latency on search endpoints

Detected by Pingoru
Aug 31, 2026, 06:28 AM UTC
Resolved
Aug 31, 2026, 08:14 AM UTC
Duration
1h 45m
Affected: Locally.comLocally "Pages"Storefronts
Timeline · 6 updates
  1. investigating Aug 31, 2026, 06:28 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 31, 2026, 07:02 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 31, 2026, 07:12 AM UTC

    We have identified the issue and are working on a fix. In the meantime some customers using Storefronts sites and other product search surfaces continue to experience degraded performance.

  4. identified Aug 31, 2026, 07:31 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Aug 31, 2026, 08:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 31, 2026, 08:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 24, 2026

Currently experiencing a search service outage for a small number of clients due to an abnormal amount of traffic.

Detected by Pingoru
Aug 24, 2026, 03:14 PM UTC
Resolved
Aug 24, 2026, 04:10 PM UTC
Duration
55m
Timeline · 3 updates
  1. identified Aug 24, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 24, 2026, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 24, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

Brand and Retailer Analytics Service Unavailability

Detected by Pingoru
Jun 11, 2026, 03:51 PM UTC
Resolved
Jun 11, 2026, 04:30 PM UTC
Duration
39m
Affected: Brand & Retailer Analytics
Timeline · 4 updates
  1. investigating Jun 11, 2026, 03:51 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 11, 2026, 03:51 PM UTC

    We are experiencing an outage for our Brand and Retailer Analytics Service. Our engineering team is investigating the cause.

  3. identified Jun 11, 2026, 04:23 PM UTC

    The issue has been identified resolution in progress.

  4. resolved Jun 11, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Admin panel access issues

Detected by Pingoru
May 08, 2026, 03:23 PM UTC
Resolved
May 08, 2026, 04:32 PM UTC
Duration
1h 8m
Affected: Locally.com
Timeline · 4 updates
  1. investigating May 08, 2026, 03:23 PM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 08, 2026, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

Daily ShopSense reports delayed

Detected by Pingoru
May 07, 2026, 11:51 AM UTC
Resolved
May 07, 2026, 05:43 PM UTC
Duration
5h 52m
Affected: API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 3 updates
  1. investigating May 07, 2026, 11:51 AM UTC

    We are currently investigating this issue.

  2. investigating May 07, 2026, 12:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 07, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 29, 2026

Site outage

Detected by Pingoru
Apr 29, 2026, 04:56 PM UTC
Resolved
Apr 29, 2026, 05:06 PM UTC
Duration
9m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"StorefrontsSame-day DeliveryInventory IngestionDealer Feed IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)Brand & Retailer Analytics
Timeline · 6 updates
  1. investigating Apr 29, 2026, 04:35 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 29, 2026, 04:54 PM UTC

    All services are now operational. Monitoring and conducting root cause analysis.

  3. investigating Apr 29, 2026, 04:55 PM UTC

    We are continuing to investigate the root cause.

  4. identified Apr 29, 2026, 04:56 PM UTC

    The root cause has been identified.

  5. monitoring Apr 29, 2026, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 29, 2026, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2026

Issue loading locally pages

Detected by Pingoru
Feb 16, 2026, 10:58 PM UTC
Resolved
Feb 17, 2026, 12:01 AM UTC
Duration
1h 3m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"StorefrontsSame-day DeliveryInventory IngestionDealer Feed IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)Brand & Retailer Analytics
Timeline · 3 updates
  1. investigating Feb 16, 2026, 10:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 16, 2026, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2026, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026

ShopSense reports are delayed

Detected by Pingoru
Jan 23, 2026, 11:49 AM UTC
Resolved
Jan 23, 2026, 08:02 PM UTC
Duration
8h 12m
Affected: API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 2 updates
  1. identified Jan 23, 2026, 11:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 23, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2026

Partial ShopSense Inventory Outage

Detected by Pingoru
Jan 22, 2026, 09:21 PM UTC
Resolved
Jan 23, 2026, 08:02 PM UTC
Duration
22h 40m
Affected: API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 2 updates
  1. investigating Jan 22, 2026, 09:21 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 23, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Inventory Sync Delayed

Detected by Pingoru
Jan 22, 2026, 11:13 AM UTC
Resolved
Jan 22, 2026, 05:39 PM UTC
Duration
6h 26m
Affected: Inventory Ingestion
Timeline · 2 updates
  1. identified Jan 22, 2026, 11:13 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 22, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 24, 2025

Issue with Store Locators

Detected by Pingoru
Dec 24, 2025, 04:29 PM UTC
Resolved
Dec 24, 2025, 05:54 PM UTC
Duration
1h 25m
Affected: Store Locators
Timeline · 3 updates
  1. identified Dec 24, 2025, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 24, 2025, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 24, 2025, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 8, 2025

Issues with dealer data ingestion

Detected by Pingoru
Dec 08, 2025, 03:58 PM UTC
Resolved
Dec 08, 2025, 06:02 PM UTC
Duration
2h 4m
Affected: Dealer Feed Ingestion
Timeline · 4 updates
  1. investigating Dec 08, 2025, 03:58 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 08, 2025, 04:56 PM UTC

    We are still investigating delays with ingesting dealer data. We will send another update as soon as possible.

  3. monitoring Dec 08, 2025, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 08, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 17, 2025

General outage

Detected by Pingoru
Oct 17, 2025, 10:10 PM UTC
Resolved
Oct 17, 2025, 11:01 PM UTC
Duration
51m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"StorefrontsSame-day DeliveryInventory IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 6 updates
  1. investigating Oct 17, 2025, 09:56 PM UTC

    We are investigating a site-wide issue. Thanks for your patience while we investigate.

  2. identified Oct 17, 2025, 10:21 PM UTC

    We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.

  3. identified Oct 17, 2025, 10:43 PM UTC

    Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.

  4. identified Oct 17, 2025, 11:08 PM UTC

    A fix has been implemented and we expect services to be fully restored shortly.

  5. monitoring Oct 17, 2025, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 17, 2025, 11:23 PM UTC

    This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.

Read the full incident report →