Lob incident

Tracking Event Webhooks - Naming Convention Change

Notice Resolved View vendor source →

Lob experienced a notice incident on July 28, 2023, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 09:36 PM UTC
Resolved
Jul 29, 2023, 03:04 AM UTC
Duration
5h 27m
Detected by Pingoru
Jul 28, 2023, 09:36 PM UTC

Update timeline

  1. identified Jul 28, 2023, 09:36 PM UTC

    From 3pm PDT on July 27th to 2pm PDT on July 28th, tracking event webhook names were unintentionally shifted from 'Title Case' to 'snake_case'. A fix has been implemented for tracking events going forward, and impacted historical webhook events will be replayed.

  2. resolved Jul 29, 2023, 03:04 AM UTC

    Historical webhook events have been replayed successfully with the correct naming convention.