Lob incident

Unexpected format in rendering related webhook events

Notice Resolved View vendor source →

Lob experienced a notice incident on August 16, 2023 affecting Webhooks, lasting 12h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2023, 01:59 AM UTC
Resolved
Aug 16, 2023, 02:31 PM UTC
Duration
12h 32m
Detected by Pingoru
Aug 16, 2023, 01:59 AM UTC

Affected components

Webhooks

Update timeline

  1. monitoring Aug 16, 2023, 01:59 AM UTC

    We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue

  2. resolved Aug 16, 2023, 02:31 PM UTC

    This incident has been resolved.