Lob incident

Elevated error rates in Lob API

Minor Resolved View vendor source →

Lob experienced a minor incident on August 31, 2023 affecting API, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2023, 05:01 PM UTC
Resolved
Aug 31, 2023, 06:11 PM UTC
Duration
1h 9m
Detected by Pingoru
Aug 31, 2023, 05:01 PM UTC

Affected components

API

Update timeline

  1. investigating Aug 31, 2023, 05:01 PM UTC

    We are currently seeing elevated errors in our API and investigating

  2. identified Aug 31, 2023, 05:25 PM UTC

    We have identified the problem and have put a remediation in place.

  3. monitoring Aug 31, 2023, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2023, 06:11 PM UTC

    The impact has been resolved.