Lob incident

Intermittent Issues with International AV

Minor Resolved View vendor source →

Lob experienced a minor incident on October 10, 2023 affecting API, lasting 14d. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2023, 10:20 PM UTC
Resolved
Oct 24, 2023, 10:34 PM UTC
Duration
14d
Detected by Pingoru
Oct 10, 2023, 10:20 PM UTC

Affected components

API

Update timeline

  1. identified Oct 10, 2023, 10:20 PM UTC

    Customers may see some intermittent issues with our International AV services. We are actively working to resolve the issue.

  2. identified Oct 11, 2023, 08:29 PM UTC

    We are still working on resolving the intermittent issues our customers have been seeing with International AV.

  3. monitoring Oct 12, 2023, 09:54 PM UTC

    We think the impact from this issue is over. We will continue to monitor until we are confident all customer issues are resolved.

  4. resolved Oct 24, 2023, 10:34 PM UTC

    The issue has been resolved.