LMS365 incident

Degraded performance on Learn365 admin centers and Course Catalog SharePoint Pages

Notice Resolved View vendor source →

LMS365 experienced a notice incident on July 30, 2024 affecting Learn365 North Europe and Learn365 United States and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 01:31 PM UTC
Resolved
Jul 30, 2024, 03:49 PM UTC
Duration
2h 18m
Detected by Pingoru
Jul 30, 2024, 01:31 PM UTC

Affected components

Learn365 North EuropeLearn365 United StatesLearn365 JapanLearn365 AustraliaLearn365 CanadaLearn365 United KingdomLearn365 GermanyLearn365 SwitzerlandLearn365 for Microsoft Teams

Update timeline

  1. investigating Jul 30, 2024, 01:31 PM UTC

    We are aware of an issue connecting to Learn365 admin centers and Course Catalog SharePoint Pages. We are investigating the cause of this and will follow up once we have an update. More information about the Incident opened by Microsoft: https://azure.status.microsoft/en-us/status

  2. identified Jul 30, 2024, 02:03 PM UTC

    As per Microsoft: We have multiple engineering teams engaged to diagnose and resolve the issue as soon as possible. We've identified multiple workstreams and are working to mitigate impacted workstreams by performing failover operations. More details will be provided as they become available.

  3. investigating Jul 30, 2024, 02:04 PM UTC

    We are currently investigating this issue.

  4. monitoring Jul 30, 2024, 02:44 PM UTC

    We have received feedback from some customers that issues accessing Learn365 have been resolved. Microsoft has also pushed an additional update to their status page. We are hopeful this incident will be fully resolved soon. We will continue to monitor for further issues. As per Microsoft: "We have implemented networking configuration changes and have performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability, and we are continuing to monitor to ensure full recovery."

  5. monitoring Jul 30, 2024, 02:49 PM UTC

    We would let you know that Microsoft has implemented networking configuration changes and has performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability, and they are continuing to monitor to ensure full recovery.

  6. resolved Jul 30, 2024, 03:49 PM UTC

    Microsoft has remediated the issues that caused the deprecation of Learn365 services. If you continue to have any issues, please reach out to the Zensai Support Team. https://helpcenter.zensai.com/hc/en-us/articles/202908861-Submit-a-request-to-Zensai-Product-Support