LMS365 incident

Compliance Service issue

Critical Resolved View vendor source →

LMS365 experienced a critical incident on October 18, 2024 affecting Learn365 Compliance Service Central US and Learn365 Compliance Service North Europe and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 11:11 AM UTC
Resolved
Oct 18, 2024, 11:21 AM UTC
Duration
9m
Detected by Pingoru
Oct 18, 2024, 11:11 AM UTC

Affected components

Learn365 Compliance Service Central USLearn365 Compliance Service North EuropeLearn365 Compliance Service Canada Central

Update timeline

  1. investigating Oct 18, 2024, 11:11 AM UTC

    There currently is a problem in production with the license service or the underlying data. We are working on resolving it.

  2. resolved Oct 18, 2024, 11:21 AM UTC

    We can confirm that the issue with the Compliance Service is now resolved. If you notice any issues going forward, please reach out to us.

  3. postmortem Oct 22, 2024, 12:14 PM UTC

    Human error caused an internal problem with our license server data. We have taken steps and updated procedures to prevent this problem in the future.