LMS365 experienced a notice incident on April 3, 2025 affecting Learn365 North Europe and Learn365 United States and 1 more component, lasting 11d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 03, 2025, 03:50 PM UTC
We are aware of an issue regarding PDF files failing to display in a Course. We can confirm this is related to a known bug in SharePoint, and Microsoft is actively working to resolve the issue. You can follow the discussion via the URL below. We will continue to update our status page as relevant information becomes available. https://github.com/SharePoint/sp-dev-docs/issues/10180
- resolved Apr 15, 2025, 01:14 PM UTC
We would like to let you know that we have implemented our own solution for this problem. The PDF viewer has now been updated to an embeddable version. Please note that with this new player, there is no native support for downloading or printing files. To ensure everything works smoothly, we recommend clearing your cache and cookies before testing the updated viewer. If you run into any further issues or have any questions, please don't hesitate to reach out to our support: team.https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support Thank you for your understanding and patience!