LMAX Outage History

LMAX is up right now

LMAX had 17 outages in the last 2 years totaling 43h 35m of downtime — averaging 0.7 incidents per month.

There were 17 LMAX outages since June 20, 2025 totaling 43h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lmax.com

Notice October 16, 2026

www.lmax.com – Partial Availability Issue

Detected by Pingoru
Oct 16, 2026, 02:53 PM UTC
Resolved
Oct 16, 2026, 03:11 PM UTC
Duration
18m
Timeline · 3 updates
  1. identified Oct 16, 2026, 02:53 PM UTC

    The LMAX website (www.lmax.com) is currently unavailable for some users due to necessary changes to the hosting engine. We apologise for the inconvenience and are working to restore full access. We will provide an update shortly.

  2. monitoring Oct 16, 2026, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2026, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 22, 2026

LMAX Perpetual Futures - Pricing Incident

Detected by Pingoru
May 22, 2026, 06:49 AM UTC
Resolved
May 22, 2026, 09:18 AM UTC
Duration
2h 28m
Affected: Market Data
Timeline · 3 updates
  1. investigating May 22, 2026, 06:49 AM UTC

    We are investigating market data related incident that has started at 06:09 UTC

  2. investigating May 22, 2026, 08:11 AM UTC

    We are currently investigating alternative solutions to restore service.

  3. resolved May 22, 2026, 09:18 AM UTC

    Services are now restored.

Read the full incident report →

Notice May 18, 2026

LMAX SWAPS X-Bridge Related incident

Detected by Pingoru
May 18, 2026, 09:07 AM UTC
Resolved
May 18, 2026, 11:16 AM UTC
Duration
2h 8m
Timeline · 3 updates
  1. investigating May 18, 2026, 09:07 AM UTC

    We are currently investigating the issue. Front End application is not affected by this incident. More updates to follow shortly.

  2. monitoring May 18, 2026, 09:51 AM UTC

    A fix has been successfully implemented and service is restored. We are currently monitoring the system.

  3. resolved May 18, 2026, 11:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 14, 2026

Prematurely closed UAT Maintenance

Detected by Pingoru
May 14, 2026, 01:14 PM UTC
Resolved
May 14, 2026, 03:11 PM UTC
Duration
1h 57m
Affected: LMAX Exchange UAT
Timeline · 2 updates
  1. identified May 14, 2026, 01:14 PM UTC

    We apologise for the downtime. The cause is unexpectedly prolonged maintenance that involved patching the underlying servers against some of the recent serious vulnerabilities. While we have been solving hiccups and gremlins we discovered during the patching, unfortunately the pre-set maintenance template resolved it automatically. Please accept our apologies. ETA: 1h.

  2. resolved May 14, 2026, 03:11 PM UTC

    The extended UAT maintenance has been completed successfuly. We have released a new version of the software and conducted other urgent maintenance. Please accept our sincere apologies for the delay.

Read the full incident report →

Notice April 30, 2026

P1 - INC0024145 - PERPS issue in Prod and Demo

Detected by Pingoru
Apr 30, 2026, 03:59 AM UTC
Resolved
Apr 30, 2026, 07:23 AM UTC
Duration
3h 24m
Timeline · 3 updates
  1. investigating Apr 30, 2026, 03:59 AM UTC

    Please be aware of an ongoing P1 incident affecting PERPS in Demo and Production. This is affecting both revenue and client trading. The issue is being investigated as a priority. More information to follow shortly.

  2. identified Apr 30, 2026, 05:03 AM UTC

    Re this ongoing incident, further to investigation, we have now identified a root cause. An emergency change is being prepared to resolve the issue, and we plan to bring PERPS Demo and Production back up shortly.

  3. resolved Apr 30, 2026, 07:23 AM UTC

    Resolved: Release was pushed to both PERPS Demo and Production and we are back up and running now.

Read the full incident report →

Minor April 29, 2026

LMAX Global: Crypto Deposits in Broker

Detected by Pingoru
Apr 29, 2026, 01:25 PM UTC
Resolved
Apr 29, 2026, 03:06 PM UTC
Duration
1h 41m
Affected: Payments
Timeline · 4 updates
  1. investigating Apr 29, 2026, 01:25 PM UTC

    We are currently investigating the issue where Crypto deposits are not showing full ledger information for Broker Clients.

  2. identified Apr 29, 2026, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

UAT Maintenance

Detected by Pingoru
Mar 05, 2026, 09:52 AM UTC
Resolved
Mar 05, 2026, 11:46 AM UTC
Duration
1h 53m
Affected: LMAX Exchange UAT
Timeline · 2 updates
  1. investigating Mar 05, 2026, 09:52 AM UTC

    We will be undergoing scheduled maintenance during this time.

  2. resolved Mar 05, 2026, 11:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Internet Connectivity problem

Detected by Pingoru
Feb 20, 2026, 06:51 PM UTC
Resolved
Feb 20, 2026, 07:47 PM UTC
Duration
56m
Timeline · 3 updates
  1. investigating Feb 20, 2026, 06:51 PM UTC

    We are investigating incident related to internet connectivity.

  2. monitoring Feb 20, 2026, 07:17 PM UTC

    We have recorded impact on the internet based services in London between 18:36 and 18:46 DST. We are currently monitoring the situation.

  3. resolved Feb 20, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Delays in external emails sent from lmax.com and lmaxdigital.com

Detected by Pingoru
Feb 02, 2026, 12:49 PM UTC
Resolved
Feb 03, 2026, 07:58 AM UTC
Duration
19h 9m
Affected: Communications (Phones, Emails, Live Chat)
Timeline · 4 updates
  1. investigating Feb 02, 2026, 12:49 PM UTC

    We are investigating an incident impacting emails sent from lmax.com and lmaxdigital.com domains to external contacts.

  2. monitoring Feb 02, 2026, 02:40 PM UTC

    We have implemented a fix earlier this morning and are gradually recovering external outbound email service.

  3. monitoring Feb 02, 2026, 03:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 03, 2026, 07:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 14, 2026

Perpetual Futures FIX Trading

Detected by Pingoru
Jan 14, 2026, 01:24 PM UTC
Resolved
Jan 14, 2026, 02:10 PM UTC
Duration
46m
Timeline · 3 updates
  1. investigating Jan 14, 2026, 01:24 PM UTC

    We are currently investigating incident related to Perpetual Futures FIX trading.

  2. monitoring Jan 14, 2026, 02:01 PM UTC

    We are monitoring the incident after applying the fix.

  3. resolved Jan 14, 2026, 02:10 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice December 12, 2025

PD #1525: Digital broker's custodian 2 integration has stopped detecting deposits after kit44 patch release.

Detected by Pingoru
Dec 12, 2025, 09:52 PM UTC
Resolved
Dec 12, 2025, 10:27 PM UTC
Duration
35m
Affected: Payments
Timeline · 2 updates
  1. identified Dec 12, 2025, 09:52 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 12, 2025, 10:27 PM UTC

    We are pleased to announce the incident has now been resolved. We investigated the issue, identified a fix, raised a change request for the proposed resolution and actioned the change. This has been tested and confirmed resolved.

Read the full incident report →

Minor December 8, 2025

Java API rejections in London Professional

Detected by Pingoru
Dec 08, 2025, 10:19 AM UTC
Resolved
Dec 08, 2025, 12:00 PM UTC
Duration
1h 40m
Affected: Market Data
Timeline · 3 updates
  1. investigating Dec 08, 2025, 10:19 AM UTC

    Some clients reported rejections from https://api.lmaxtrader.com.

  2. monitoring Dec 08, 2025, 10:58 AM UTC

    We have created a workaround for the issue. Some clients confirmed connectivity.

  3. resolved Dec 08, 2025, 12:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

DFX Trading Portal is unavailable

Detected by Pingoru
Nov 18, 2025, 02:12 PM UTC
Resolved
Nov 18, 2025, 02:55 PM UTC
Duration
42m
Timeline · 2 updates
  1. identified Nov 18, 2025, 02:12 PM UTC

    Please note that DFX Trading Portal is currently unavailable. Please contact support if you wish to place a trade.

  2. resolved Nov 18, 2025, 02:55 PM UTC

    The incident has been resolved as of 14:42 UTC.

Read the full incident report →

Minor November 18, 2025

LMAX Global Trading platform down

Detected by Pingoru
Nov 18, 2025, 12:03 PM UTC
Resolved
Nov 18, 2025, 12:59 PM UTC
Duration
56m
Affected: Trading Portal (GUI)
Timeline · 2 updates
  1. investigating Nov 18, 2025, 12:03 PM UTC

    we are currently investigating the issue. Should have you have any issues logging in please do not hesitate to contact our LMAX Client Services team.

  2. resolved Nov 18, 2025, 12:59 PM UTC

    Please note this incident is now resolved. For further queries, please do hesitate to contact our LMAX Client Services team via [email protected] or via +44 20 3192 2555.

Read the full incident report →

Critical November 12, 2025

Perpetual Futures Order Entry UAT Outage

Detected by Pingoru
Nov 12, 2025, 09:33 AM UTC
Resolved
Nov 12, 2025, 01:36 PM UTC
Duration
4h 3m
Affected: LMAX Perpetual Futures UAT
Timeline · 4 updates
  1. investigating Nov 12, 2025, 09:33 AM UTC

    We are currently investigating this issue.

  2. identified Nov 12, 2025, 11:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 11:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 18, 2025

Pyth price not updating in Perpetual Futures

Detected by Pingoru
Aug 18, 2025, 12:30 PM UTC
Resolved
Aug 18, 2025, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 18, 2025, 12:58 PM UTC

    Trading was briefly suspended on the Production Perpetual Futures Exchange due to an issue connecting to a third-party pricing source. All functionality has now resumed; markets were opened at 13:55 BST.

Read the full incident report →

Minor June 20, 2025

Issue with Crypto Deposits on LMAX Digital

Detected by Pingoru
Jun 20, 2025, 01:41 PM UTC
Resolved
Jun 20, 2025, 02:35 PM UTC
Duration
54m
Affected: Payments
Timeline · 2 updates
  1. investigating Jun 20, 2025, 01:41 PM UTC

    We are currently investigating the issue

  2. resolved Jun 20, 2025, 02:35 PM UTC

    this incident has now been resolved.

Read the full incident report →