LMAX incident

P1 - INC0024145 - PERPS issue in Prod and Demo

Notice Resolved View vendor source →
Started
Apr 30, 2026, 03:59 AM UTC
Resolved
Apr 30, 2026, 07:23 AM UTC
Duration
3h 24m
Detected by Pingoru
Apr 30, 2026, 03:59 AM UTC

Update timeline

  1. investigating Apr 30, 2026, 03:59 AM UTC

    Please be aware of an ongoing P1 incident affecting PERPS in Demo and Production. This is affecting both revenue and client trading. The issue is being investigated as a priority. More information to follow shortly.

  2. identified Apr 30, 2026, 05:03 AM UTC

    Re this ongoing incident, further to investigation, we have now identified a root cause. An emergency change is being prepared to resolve the issue, and we plan to bring PERPS Demo and Production back up shortly.

  3. resolved Apr 30, 2026, 07:23 AM UTC

    Resolved: Release was pushed to both PERPS Demo and Production and we are back up and running now.

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