LMAX incident

Delays in external emails sent from lmax.com and lmaxdigital.com

Minor Resolved View vendor source →

LMAX experienced a minor incident on February 2, 2026 affecting Communications (Phones, Emails, Live Chat), lasting 19h 9m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 12:49 PM UTC
Resolved
Feb 03, 2026, 07:58 AM UTC
Duration
19h 9m
Detected by Pingoru
Feb 02, 2026, 12:49 PM UTC

Affected components

Communications (Phones, Emails, Live Chat)

Update timeline

  1. investigating Feb 02, 2026, 12:49 PM UTC

    We are investigating an incident impacting emails sent from lmax.com and lmaxdigital.com domains to external contacts.

  2. monitoring Feb 02, 2026, 02:40 PM UTC

    We have implemented a fix earlier this morning and are gradually recovering external outbound email service.

  3. monitoring Feb 02, 2026, 03:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 03, 2026, 07:58 AM UTC

    This incident has been resolved.