LMAX incident

Internet facing service outage

Notice Resolved View vendor source →

LMAX experienced a notice incident on July 30, 2020 affecting Order Entry and Market Data and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2020, 01:52 PM UTC
Resolved
Jul 30, 2020, 03:41 PM UTC
Duration
1h 49m
Detected by Pingoru
Jul 30, 2020, 01:52 PM UTC

Affected components

Order EntryMarket DataTrading Portal (GUI)Trade ReportingPaymentsMobile Trading Apps

Update timeline

  1. monitoring Jul 30, 2020, 01:52 PM UTC

    We are aware of an outage to Broker services between 13:12:34 and 13:25:42 (UTC). We had a load balancer failure that left the services in an inconsistent state. Service is now restored and stable.

  2. resolved Jul 30, 2020, 03:41 PM UTC

    This incident has been resolved.