LlamaIndex incident

LlamaCloud UI down sporadically

Major Resolved View vendor source →

LlamaIndex experienced a major incident on May 29, 2025 affecting LlamaParse UI, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 12:18 AM UTC
Resolved
May 29, 2025, 01:40 AM UTC
Duration
1h 22m
Detected by Pingoru
May 29, 2025, 12:18 AM UTC

Affected components

LlamaParse UI

Update timeline

  1. investigating May 29, 2025, 12:18 AM UTC

    LlamaCloud UI is not accessible for some users sporadically. Does not impact API users.

  2. investigating May 29, 2025, 12:18 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 29, 2025, 01:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 29, 2025, 01:40 AM UTC

    This incident has been resolved.