LlamaIndex incident

LlamaCloud not working for some users

Major Resolved View vendor source →

LlamaIndex experienced a major incident on June 3, 2025 affecting LlamaParse API and LlamaParse UI, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 07:16 PM UTC
Resolved
Jun 03, 2025, 08:43 PM UTC
Duration
1h 26m
Detected by Pingoru
Jun 03, 2025, 07:16 PM UTC

Affected components

LlamaParse APILlamaParse UI

Update timeline

  1. investigating Jun 03, 2025, 07:16 PM UTC

    We are currently investigating this issue.

  2. identified Jun 03, 2025, 08:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 03, 2025, 08:43 PM UTC

    This incident has been resolved.