LiveKit incident
Investigating delayed session data ingestion on Cloud Dashboard
LiveKit experienced a minor incident on August 19, 2026 affecting Cloud Dashboard (cloud.livekit.io), lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 07:33 PM UTC
We are currently investigating longer than usual dashboard loading times. No services appear to be impacted and we don't expect any data to be lost.
- identified Aug 19, 2026, 09:22 PM UTC
Sessions data ingest remains delayed for about an hour. It's not impacting other dashboards. we've identified the source of the slow ingest and are working on a mitigation. will update again in 30 mins
- identified Aug 19, 2026, 09:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 19, 2026, 10:07 PM UTC
the amount of data we are ingesting in the sessions view is outpacing our ability to ingest, thus causing a delay in ingestion. we are pursuing a few mitigations right now including moving to a larger database instance to relieve the processing bottleneck.
- monitoring Aug 20, 2026, 12:01 AM UTC
mitigations have been deployed and we are now catching up to realtime.
- resolved Aug 20, 2026, 12:30 AM UTC
This incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC. No data was lost during this window.