LiveKit incident
Investigating reports of failed SIP Transfer calls in US East
LiveKit experienced a minor incident on August 17, 2026 affecting US East - SIP, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 06:10 PM UTC
We're investigating an elevated rate of failures when transferring active SIP calls in the US East region. SIP calls themselves remain connected, and inbound and outbound calling are otherwise operating normally.
- investigating Aug 17, 2026, 06:22 PM UTC
No transfer failures has been observed since 18:05 UTC and SIP transfers are currently completing normally. Impact was limited to two windows today between 15:48-16:08 UTC and 17:24-18:05 UTC. We're actively monitoring while we investigate the cause and put safeguards in place to prevent a recurrence.
- resolved Aug 17, 2026, 07:22 PM UTC
We have identified the root cause of both spikes and have ensured safeguards to prevent a recurrence. We've been monitoring since 18:05 UTC and have seen no further transfer failures, and have confirmed that SIP transfers are operating normally. We will follow up with a detailed post-mortem.