LiveKit incident

EU Central - Cloud Agents creation issues

Minor Resolved View vendor source →

LiveKit experienced a minor incident on November 6, 2025 affecting Europe Central - Cloud Agents, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 03:39 PM UTC
Resolved
Nov 06, 2025, 10:03 PM UTC
Duration
6h 24m
Detected by Pingoru
Nov 06, 2025, 03:39 PM UTC

Affected components

Europe Central - Cloud Agents

Update timeline

  1. investigating Nov 06, 2025, 03:39 PM UTC

    We are investigating intermittent issues with creating new cloud agents in EU Central. Running agents in this region are not affected.

  2. identified Nov 06, 2025, 04:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2025, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 10:03 PM UTC

    This incident has been resolved. An upstream service provider was having intermittent timeout issues. We've added retries to this interaction and we have not seen a reoccurrence.