LiveKit incident

US East RTC: Short-Lived Connectivity Interruption

Minor Resolved View vendor source →

LiveKit experienced a minor incident on January 7, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 04:00 PM UTC
Resolved
Jan 07, 2026, 04:00 PM UTC
Duration
—
Detected by Pingoru
Jan 07, 2026, 04:00 PM UTC

Update timeline

  1. resolved Jan 07, 2026, 08:40 PM UTC

    Between 16:01 UTC and 16:05 UTC, ~9-10% of participants connecting to the US East region experienced disconnection/reconnection to the RTC service. Client SDKs automatically reconnect and the majority of affected users' access was restored by 16:05 UTC. Cause A code change from a new feature was the root cause of the issue. The new feature is behind a flag which is disabled by default. But, changes to code to support the new feature affected an existing path that did not implement the feature flag, and triggered its use by some mobile phone clients. Resolution The deployment that caused the issue was rolled back. The erroneous code path is being fixed and more tests will be added to ensure that it exhibits expected behavior.