LiveKit incident

LiveKit Cloud Dashboard Missing Observability Sessions

Notice Resolved View vendor source →

LiveKit experienced a notice incident on April 8, 2026 affecting Cloud Dashboard (cloud.livekit.io), lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 04:18 PM UTC
Resolved
Apr 08, 2026, 04:18 PM UTC
Duration
—
Detected by Pingoru
Apr 08, 2026, 04:18 PM UTC

Affected components

Cloud Dashboard (cloud.livekit.io)

Update timeline

  1. resolved Apr 08, 2026, 04:18 PM UTC

    We have identified a bug where LiveKit Cloud projects created after April 1 at 20:41 UTC which enabled Agent Insights encountered a bug where their observability data (recordings, traces, and agent logs) was not saved correctly. We have resolved the issue on April 8 at 03:19 UTC and Agent Insights should be fully operational for all new and existing projects. No action is required from impacted users. We will follow up with a postmortem as soon as possible.