LiveKit experienced a major incident on May 26, 2026 affecting Cloud Dashboard (cloud.livekit.io), lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 07:22 PM UTC
We are investigating reports of Agent Observability not accessible for some sessions.
- identified May 26, 2026, 07:53 PM UTC
We have identified an issue causing partial data unavailability in the LiveKit Cloud Dashboard: For some users, Agent Observability is temporarily unavailable for some sessions. Some sessions in the 24-hour filter are showing as Active even though they have ended. A fix has been identified and we are backfilling the missing data.
- monitoring May 26, 2026, 08:13 PM UTC
A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.
- resolved May 26, 2026, 09:32 PM UTC
All missing data has now been backfilled and the incident is resolved.