LiveKit experienced a major incident on May 6, 2026 affecting Global SIP, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 07:46 PM UTC
We are observing outbound calls using TLS with Twilio trunks fail and are investigating this urgently
- monitoring May 06, 2026, 08:05 PM UTC
A fix has been implemented and we are monitoring the results. The issue persisted from 18:10 - 19:58 UTC. We will follow up with a postmortem as soon as possible.
- monitoring May 06, 2026, 08:32 PM UTC
We've realized that this incident has impacted all outbound calls using TLS (not just those placed through Twilio) and have updated the incident title accordingly.
- resolved May 06, 2026, 11:04 PM UTC
We have observed no more errors since we pushed the fix. Resolving the incident.
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