LiveKit experienced a major incident on September 2, 2026 affecting Cloud Dashboard (cloud.livekit.io), lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Dashboard (cloud.livekit.io)
Update timeline
- investigating Sep 02, 2026, 08:15 AM UTC
We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 0700 UTC. Other services remain unaffected and the impact is limited to the dashboard.
- identified Sep 02, 2026, 09:01 AM UTC
We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.
- monitoring Sep 02, 2026, 10:55 AM UTC
A fix has been deployed as of 1055 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.
- resolved Sep 02, 2026, 11:57 AM UTC
This incident has been resolved and dashboard load times returned to normal by 1055 UTC