Litmus incident

Builder documents not loading when Partials are present

Major Resolved View vendor source →

Litmus experienced a major incident on April 17, 2026 affecting Litmus Application, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 03:37 PM UTC
Resolved
Apr 17, 2026, 04:56 PM UTC
Duration
1h 19m
Detected by Pingoru
Apr 17, 2026, 03:37 PM UTC

Affected components

Litmus Application

Update timeline

  1. identified Apr 17, 2026, 03:37 PM UTC

    We've identified an issue where Builder documents taking advantage of Partials are not loading. Our team is working to implement a solution as soon as possible.

  2. identified Apr 17, 2026, 04:12 PM UTC

    Our team is continuing to work on a fix. We have identified the root cause and are actively implementing a solution.

  3. resolved Apr 17, 2026, 04:56 PM UTC

    This issue has been resolved.