Litify Outage History

Please see the following snippet from Microsoft: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

We have identified the issue and are actively implementing a fix.

Salesforce has initiated service restarts to mitigate the impact and has begun to observe performance improvements. We are continuing to monitor.

The issue has been identified, and Litify is working to implement a fix. We will provide another update soon.

Salesforce has identified the issue and is rolling out an emergency release. Additional capacity has been added to all affected instances in an attempt to minimize further degradation during the emergency release. Litify will continue to provide updates as we have them from Salesforce.

Salesforce continues to roll out the emergency release, which is showing success. However, there is a small subset of instances that will need manual intervention from Salesforce. Also, please note that Litify has also been affected by this outage, so we have been unable to receive any support cases since the issue began, we will respond as quickly as possible once we are fully operational. We are continuing to monitor.

Docrio Email is currently experiencing delays in processing saving of emails and autothreading. All requests are still being processed, but users may see a delay in the save tag appearing or the email being created in Litify.