Litify Outage History

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Litify had 3 outages in the last 2 years totaling 8h 24m of downtime — averaging 0.1 incidents per month.

There were 3 Litify outages since October 16, 2025 totaling 8h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.litify.com

Critical May 21, 2026

Docrio Outage

Detected by Pingoru
May 21, 2026, 10:21 PM UTC
Resolved
May 22, 2026, 01:37 AM UTC
Duration
3h 15m
Affected: Docrio
Timeline · 2 updates
  1. investigating May 21, 2026, 10:21 PM UTC

    We are currently experiencing an outage affecting Docrio services related to an ongoing Salesforce incident. Our engineering team is actively working with our partner team at Salesforce to restore functionality. We appreciate your patience and will provide further updates as we make progress.

  2. resolved May 22, 2026, 11:54 AM UTC

    Salesforce has reported the widespread performance issues affecting connected apps and ECAs as fully resolved. Docrio services are now operating normally. If you experience further issues, please contact Litify Support.

Read the full incident report →

Major October 29, 2025

Microsoft Outage

Detected by Pingoru
Oct 29, 2025, 04:51 PM UTC
Resolved
Oct 29, 2025, 08:56 PM UTC
Duration
4h 4m
Affected: Docrio EmailDocrio Calendar Sync
Timeline · 4 updates
  1. investigating Oct 29, 2025, 04:51 PM UTC

    Microsoft is reporting an outage that appears to be affecting Docrio Email/Calendar. We will continue monitoring updates from Microsoft. Users can also see status updates on the Azure Status page: https://azure.status.microsoft/en-us/status/

  2. identified Oct 29, 2025, 06:44 PM UTC

    Please see the following snippet from Microsoft: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

  3. monitoring Oct 29, 2025, 08:03 PM UTC

    Microsoft is reporting that the fix is showing positive results. Litify is continuing to monitor and working to confirm the resolution.

  4. resolved Oct 29, 2025, 08:56 PM UTC

    We have had confirmation from Litify clients that this issue is resolved. MS has indicated that it may take up to three more hours for the fix to be fully in place. Therefore, it may take more time for your instance to be resolved. If the issue persists later tonight and into tomorrow, please reach out to Litify Support.

Read the full incident report →

Critical October 16, 2025

Docrio Email Outage

Detected by Pingoru
Oct 16, 2025, 03:40 PM UTC
Resolved
Oct 16, 2025, 04:44 PM UTC
Duration
1h 4m
Affected: Docrio EmailDocrio Calendar Sync
Timeline · 4 updates
  1. investigating Oct 16, 2025, 03:40 PM UTC

    Docrio Email/Calendar is currently experiencing an outage. Users are reporting being unable to log into the add-in and receiving multiple emails noting 'Something has changed with your account and we are no longer able to verify your previous login.' Litify's Engineering team is currently investigating.

  2. identified Oct 16, 2025, 04:09 PM UTC

    We have identified the issue and are actively implementing a fix.

  3. monitoring Oct 16, 2025, 04:31 PM UTC

    The implementation of the fix has been completed with positive results. We are continuing to monitor.

  4. resolved Oct 16, 2025, 04:44 PM UTC

    We have confirmed the issue is resolved. Please reach out to Litify Support if additional issues are experienced.

Read the full incident report →