Liquid Web experienced a critical incident on January 12, 2026 affecting Phone, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Phone
Update timeline
- investigating Jan 12, 2026, 10:43 PM UTC
We are investigating an issue preventing customers from reaching support via Phone. Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service. We appreciate your patience and understanding as we work to restore this service. Thank you.
- monitoring Jan 12, 2026, 10:56 PM UTC
The issue has been resolved and phone services have been fully restored. Our team will continue to monitor system performance.
- resolved Jan 13, 2026, 03:26 AM UTC
This incident has been resolved.