Link11 incident

Phone System Outage Due to External Datacenter Issue

Notice Resolved View vendor source →

Link11 experienced a notice incident on May 14, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 14, 2024, 11:30 AM UTC
Resolved
May 14, 2024, 11:30 AM UTC
Duration
—
Detected by Pingoru
May 14, 2024, 11:30 AM UTC

Update timeline

  1. resolved May 14, 2024, 02:50 PM UTC

    Date: May 14th 2024 Start Time: 12 PM CEST approximately Resolution time: 16:22 CEST Dear Customers, We regret to inform you that our phone system, which is provided by an external service provider, is currently offline due to an outage in their datacenter. Please note that this issue is isolated to our phone services, and none of our core services or cybersecurity protections have been impacted. Impact: Our regular phone numbers, including customer service phone lines, are currently unavailable. Alternative Contact Methods: - For urgent inquiries, please reach out to us via email at [email protected] We apologize for any inconvenience this may cause and appreciate your understanding and patience. Resolution: This situation is resolved now and confirm by our external service provider at 16:22 CEST May 14th 2024. Thank you for your continued trust in Link11. Best regards, The Link11 Team