LINK Mobility experienced a minor incident on May 1, 2026 affecting API n-eu.linkmobility.io and SMS Mobile Originated (MO) and 1 more component, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 07:52 AM UTC
We would like to inform you of an unscheduled system disturbance currently affecting our services. Impact: Some customers may experience intermittent issues with the delivery of Mobile Terminated (MT) and Mobile Originated (MO) messages, as well as Delivery Reports. Additionally, there may be temporary difficulties when connecting to the N-EU endpoint. We are actively working to resolve this matter and will provide further updates as soon as new information becomes available. To minimize potential impact, customers may temporarily route their traffic through the following alternative endpoints: c-eu.linkmobility.io s-eu.linkmobility.io wsx.sp247.net We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time.
- investigating May 01, 2026, 10:58 AM UTC
Dear Customer / Partner, Please be informed that further investigation indicates that the issue is currently limited to Mobile Terminated, Mobile Originated messages and Delivery Reports on CGI and MyLink 2.0, which may experience delays or partial disruptions. Please note that the N-EU endpoint is working as intended. We apologize for the inconvenience.
- investigating May 01, 2026, 02:02 PM UTC
Dear Customer / Partner, Please be informed that the issue has now been resolved and traffic has returned to normal levels. Mobile Terminated (MT), Mobile Originated (MO) messages and Delivery Reports (DLRs) are now being delivered as expected, and the system has stabilized. We will continue to monitor the platform closely to ensure full stability. We apologize for the inconvenience caused and thank you for your patience.
- monitoring May 01, 2026, 02:03 PM UTC
Dear Customer / Partner, Please be informed that the issue has now been resolved and traffic has returned to normal levels. Mobile Terminated (MT), Mobile Originated (MO) messages and Delivery Reports (DLRs) are now being delivered as expected, and the system has stabilized. We will continue to monitor the platform closely to ensure full stability. We apologize for the inconvenience caused and thank you for your patience.
- resolved May 04, 2026, 11:13 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues or delays do not hesitate to contact your local support. Thank you for your patience and understanding.