[2026-07-15][CGI] Intermittent Service Disruption

Update timeline

1. investigating Jul 15, 2026, 11:23 AM UTC

   Dear Customer/Partner, We would like to inform you about an unscheduled service disruption affecting endpoints on the CGI platform. Affected services: - API: n-eu.linkmobility.io - APIs: *.sp247.net Impact: We are experiencing temporary and intermittent issues with customer account operations. Customers may experience short disruptions when sending MT messages, receiving MO messages, or processing delivery reports (DLRs). The overall impact is currently limited. The majority of traffic is being processed successfully, and any potential disruptions are expected to be brief and sporadic. Messages affected during these short interruptions may not be delivered. We are currently working on mitigating the impact and restoring full platform stability. We will provide further updates as soon as more information becomes available.

2. monitoring Jul 15, 2026, 12:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jul 15, 2026, 07:57 PM UTC

   Following an extended period of monitoring, we can confirm that the implemented fix has successfully resolved the issue. All affected services have been operating as expected, with no further signs of instability or recurrence since the fix was applied. As a precaution, our engineering team will continue to closely monitor the platform to ensure the long-term stability and reliability of the service. We will continue to closely monitor the platform over the coming period to ensure continued stability and service quality.

4. resolved Jul 16, 2026, 06:20 AM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.