[2026-06-19] Link Mobility EU Endpoints Unreachable

Update timeline

1. investigating Jun 19, 2026, 10:22 AM UTC

   Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords: n-eu.linkmobility.io c-eu.linkmobility.io s-eu.linkmobility.io Be advised that if you're using the affected address, you can temporarily change it to one of the following: wsx.sp247.net We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.

2. investigating Jun 19, 2026, 11:25 AM UTC

   Dear Customer / Partner, Please note that there is an update regarding the failover procedure. For customers using the REST API, we recommend temporarily switching to one of the following alternative endpoints during the ongoing incident: smpp1.sp247.net smpp2.sp247.net smpp3.sp247.net smpp4.sp247.net We apologize for any inconvenience and will continue to provide updates as they become available.

3. identified Jun 19, 2026, 11:56 AM UTC

   Dear Customer / Partner, Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service. Please note the following clarification regarding the temporary failover configuration mentioned in our previous communication: SMPP Connections Please use one of the following endpoints: - smpp1.sp247.net - smpp2.sp247.net - smpp3.sp247.net - smpp4.sp247.net Ports: - 3601 (TLS) - 3600 (non‑TLS) REST API Connections Please use: https://wsx.sp247.net/sms At the moment, you may experience short delays or delivery issues on these connections due to increased traffic load following the failover. We remain fully engaged in stabilizing the service and will continue to provide updates as progress is made. We apologize for any inconvenience caused and appreciate your understanding.

4. identified Jun 19, 2026, 02:20 PM UTC

   Dear Customers, We are continuing to work on this issue with the highest priority and are coordinating closely with all relevant parties to restore full service as quickly as possible. Our teams are actively monitoring the situation and pursuing all available resolution options. We will provide a further update as soon as more information becomes available. Thank you for your patience and understanding.

5. monitoring Jun 19, 2026, 04:24 PM UTC

   Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

6. resolved Jun 19, 2026, 06:39 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.