[Outremer Telecom] [Martinique & Guadeloupe] Unscheduled disturbance

Update timeline

1. investigating Apr 24, 2026, 06:08 PM UTC

   Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards Outremer Telecom in Martinique and Guadeloupe. Start Date & Time: 2026-04-24 19:30 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.

2. monitoring Apr 24, 2026, 07:21 PM UTC

   Dear Customer / Partner, The impact is no longer present. Outremer Telecom will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Apr 24, 2026, 09:22 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.