LINK Mobility experienced a major incident on May 19, 2026 affecting France, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 11:28 PM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Orange in France. Start Date & Time: 2026-05-20 01:00 CEST Affected service: SMS Traffic Issue: Delayed/missing MT/MO/DLRs Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.
- investigating May 20, 2026, 01:00 AM UTC
Dear Customer / Partner, We would like to inform you that the disturbance affecting SMS traffic via the French operator Orange is still ongoing. Current impact: Delayed or missing MT/MO/DLR messages Some messages may also remain undelivered (failed) Affected service: SMS Traffic The issue has been escalated to the operator with high priority, and we are closely monitoring the situation while awaiting further updates from their side. We will continue to keep you informed as soon as new information becomes available. We sincerely apologize for the inconvenience and thank you for your patience and understanding.
- monitoring May 20, 2026, 01:40 AM UTC
Dear Customer / Partner, The impact is no longer present, traffic from Orange towards France will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved May 20, 2026, 03:29 AM UTC
Dear Customer / Partner, Please be informed that the service disturbance affecting traffic towards Orange in France has ended. Start Date & Time: 2026-05-20 01:00 CEST End Date & Time: 2026-05-20 03:30 CEST Info: The services are back in operational state. This disruption originated within operator's network and we have received information from the operator that the issue has been resolved. We apologize for the inconvenience caused. For any further information, please contact Link Mobility Support.